Payment Policy
What are the payment Option available?
We accept various payment methods, including credit/ debit cards, UPI’s, and other secure online payment gateways.
Is my payment details secure?
Yes, we prioritize the security of your payment details. We use RAZORPAY PAYMENT GATEWAY for client’s online payments.
Will you store my credit card information?
For security reasons, we do not store credit card information. Payments are securely processed through encrypted payment gateways.
Is there any additional fees for online payments?
No, We do not charge additional fees for most payment methods. However, some banks or payment processors may impose transaction fees.
Can I change the payment method after placing an order?
You can’t change the payment method once an order is placed. For any question, please contact our support team.
Do you offer cash on delivery (COD) payment?
NO, we are not providing cash on delivery as a payment option.
Is sales tax included in the displayed prices?
Yes, Our prices listed on our website are inclusive of taxes.
Can I request an invoice for my order?
Yes, invoices are automatically generated for orders. You’ll receive an invoice along with the order confirmation email.
What should I do if my payment fails or is declined?
In case of payment failure, check your payment details or contact your bank. If any question contact our customer support team.
Shipping
What are the shipping options available?
We will choose best possible shipping methods as per your location.
How can I track my order?
Once your order is shipped, you’ll receive order information related to tracking via email. You can also view the order shipment status from the My account section.
What is the estimated delivery time for orders?
Delivery times vary based on location, Generally orders are delivered within 5 – 10 business days.
Do you offer free shipping?
Any information regarding shipping costs will be available to you on the product cart page.
Can I change my shipping address after placing an order?
You cannot change your shipping address after placing the order.
Do you ship Abroad Country?
No, we do not offer abroad shipping.
What happens if my package is lost or delayed?
In case of a lost or delayed package, please contact our customer support team to resolve the issue.
Can I schedule a specific delivery date or time?
No, It depends on our Courier Service.
What if I'm unavailable to receive the package upon delivery?
Courier company usually attempt delivery multiple (2-3) times. If you miss the delivery, courier company may leave a notice with further instructions or attempt re-delivery.
Return and Refund Policy
What is your return policy?
We offer a 5 – 7 return period for eligible items. Please refer to our return policy for detailed instructions.
How do I initiate a return?
Log in to your account, go to the order history, select the item, and follow the prompts to initiate the return process.
What if my item arrives damaged or defective?
Contact us immediately our customer support, upon receipt of the damaged or defective item. We will arrange a replacement or refund as per our policy.
How long does it take to process a refund?
Refunds are usually processed within [7 to 10 days] after we receive the returned item and verify its condition.
Do I have to pay for return shipping?
Return shipping costs may be covered by the customer unless the return is due to an error on the part of UM or a defective/damaged item.
Can I exchange an item instead of returning it for a refund?
We may offer exchanges for specific items based on availability. Contact our support team.
Can I return an item purchased during a sale or promotional period?
Unless stated otherwise, items bought during sale events or promotions are usually eligible for return under our regular return policy.
How will I receive my refund?
Refunds are typically issued through the original payment method used for the purchase. If not feasible, alternative arrangements can be made upon request.