Terms & Conditions
1. Company Information
UM ORTHOTICS PVT. LTD. reserves the right to modify these Terms of Use at any time. This site is owned and operated by UM ORTHOTICS. All of the content featured or displayed on the site, including, but not limited to, text, graphics, photographs, images, moving images, sound, illustrations and software , is owned by UM ORTHOTICS, its licensors and its content providers.
2. Products
We manufacture and sell orthotic, rehabilitation, mobility, and healthcare products.
– Product images are for illustration purposes only.
– Product specifications, colors, and packaging may vary slightly.
– We reserve the right to modify or discontinue products without prior notice.
3. Medical Disclaimer
Our products are designed to assist mobility, rehabilitation, and orthopaedic care. They are not intended to replace professional medical advice, diagnosis, or treatment.
Customers should consult a qualified healthcare professional before using any orthopaedic or medical support product.
4. Pricing
– All prices are displayed in Indian Rupees (INR).
– Prices are inclusive/exclusive of GST as mentioned on the product page.
– Prices may change without prior notice.
5. Orders
We reserve the right to:
– Accept or reject any order.
– Cancel orders due to stock unavailability.
– Cancel orders suspected of fraud or misuse.
– Request additional verification before processing an order.
If payment has already been received for a cancelled order, the amount will be refunded through the original payment method.
6. Payment
We accept secure online payments through authorized payment gateways.
Orders will be processed only after successful payment confirmation unless Cash on Delivery (COD) is available.
7. Shipping & Delivery
Delivery timelines are estimates and may vary depending on location, courier availability, weather conditions, or other unforeseen circumstances.
The Company shall not be liable for delays caused by courier partners or circumstances beyond our control.
8. User Responsibilities
You agree not to:
– Use the website for unlawful purposes.
– Upload viruses or malicious software.
– Attempt unauthorized access to our systems.
– Misuse product reviews or customer accounts.
9. Intellectual Property
All website content including:
– Logo
– Product photographs
– Product descriptions
– Graphics
– Videos
– Documents
– Trademarks
are the exclusive property of UM Orthotics Pvt. Ltd. and may not be copied, reproduced, or distributed without written permission.
10. Limitation of Liability
UM Orthotics Pvt. Ltd. shall not be liable for any indirect, incidental, consequential, or special damages arising from:
– Use of the website
– Delay in delivery
– Product misuse
– Technical interruptions
– Third-party services
Our maximum liability shall not exceed the amount paid for the purchased product.
11. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using this website, you consent to the collection and use of information as described in that policy.
12. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the content, policies, or practices of such websites.
13. Force Majeure
We shall not be liable for failure or delay in performance caused by events beyond our reasonable control, including natural disasters, strikes, pandemics, government restrictions, internet outages, or transportation disruptions.
14. Changes to Terms
We reserve the right to modify these Terms & Conditions at any time.
Updated versions will be posted on this page with the revised Effective Date.
Continued use of the website constitutes acceptance of the revised Terms.
15. Governing Law
These Terms & Conditions shall be governed by the laws of India.
Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the courts located in Ludhiana, Punjab, India.
16. Contact Us
UM Orthotics Pvt. Ltd.
Website: umorthostore.com
Email: support@umorthotics.com
Customer Care: 1800-313-6585
Business Hours: Monday–Saturday, 9:30 AM to 6:30 PM (IST)